FAQ

The gift of music is a great way to reach out and touch those whom mean so much to your business. For the money, personalized music gifts from The CD Guys® are the gifts you can give!

Every day, business owners and marketers are faced with the challenge of how to successfully build brand awareness and improve customer loyalty through relationship marketing. Many have discovered how music from The CD Guys can help them provide an effective, economical solution to this challenge.

  • Shipping

    Orders typically ship within 5 to 10 business days from the date of art layout approval. If you have not received an email confirmation in 5 business days from the date you placed your order, please call us at (615)369-2434 x 2 to confirm that we have received your order.

    We use both FedEx and UPS Ground service. Orders in the continental United States will deliver 2 to 5 days from our offices in Nashville, TN 37217. Next Day, 2 Day and 3 Day Guaranteed shipping is available upon request. We can ship orders on your FedEx or UPS account.

  • Returns & Refunds

    Because we print our items to order there is a no refund policy.

    However, we do guarantee our products 100% from defects. If you receive defective product, we will replace it. If your merchandise is damaged upon delivery, please notify us immediately so we may arrange a replacement. All damaged items must be returned to the CD Guys for a replacement.

  • Cancellations

    Cancellations must be made within 24 hours. It is possible your order may ship the same day the order is placed. If your product has already shipped, cancellations will not be accepted. Custom orders may not be cancelled.

  • Privacy Policy

    We respect and are committed to protecting your privacy. The Halford Company, Inc. (dba CD Guys) collects billing and credit card information needed to complete your order. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We respect your privacy and security and will not sell your information to any third party.

  • Security Policy

    Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and for secure commerce transactions.

    We offer mail fulfillment services too!  Call us at (615) 369-2434 ext 2, or email us at cdguys@thehalfordcompany.com, and we’ll show you how you can save time and money by letting us mail them for you.